FAQ — Waicore

Short answers about servers, access, pricing, and support.

This page is structured as a fast reference: no extra framing, only the details that matter in practice.

Main topics and questions

Servers & Pricing

Plans, upgrades, and billing.

Networking & Access

FTP/SFTP, IP addresses, and basic access.

Migration & Support

Migration and help choosing the right setup.

Data Centers

Infrastructure locations and server placement.

Looking Glass

Check latency via waicore.net/looking-glass.

Technical Support

Help with servers, network, and availability.

Servers, pricing, and features

1. How can I set an additional IP as the primary IP?

Contact our support team.

2. Where are your data centers located?

Our infrastructure is hosted in the following locations:

• Helsinki — Digita Helsinki Pasila Broadcasting Tower
• Frankfurt am Main — Tornado DC

3. Do you offer free trials?

No, we do not provide free trial servers.

4. How is pricing calculated?

We use monthly billing. Discounts are available for commitments from 3 months to 1 year.

5. Can I downgrade my plan?

Downgrades are not available because disk size cannot be reduced, but you can upgrade is available as resources are available in the location.

6. Why do small plans have a limit?

To keep the hardware stable, we need to maintain a specific density of virtual servers on our nodes. Because of that, the smallest plans are limited to improve service reliability and overall quality.

This limit was calculated and set by our technicians and applies to the first two plans in each lineup.

Name	Limit
EP-1	3
EP-2	5
EP-3+	Unlimited

7. Can I change the configuration after purchase?

Yes, you can upgrade to a more powerful configuration as resources become available in your location.

8. Should I choose VPS or a dedicated server?

It depends on your use case:

• VPS/VDS — ideal for websites, applications, bots, APIs, and most standard workloads
• Dedicated server (Bare Metal) — best for high-load projects, maximum control, and resource-intensive workloads

If you’re unsure, contact our support team.

9. Why VDS is not a VPN

A VDS is a virtual server in a data center, not a ready-made VPN. Without extra software it does not encrypt or conceal traffic. To use it as a VPN, install and configure a VPN solution such as 3X-UI or Marzban. Auto-installation scripts are available on the checkout page.

Networking, connection, and access

10. How can I test latency to your servers?

Check latency with our Looking Glass tool: waicore.net/looking-glass.

11. Can I migrate a server between locations?

Cross-location migration is not supported. If you selected the wrong location, contact support.

12. How do I connect to a VPS via FTP/SFTP?

Use an FTP client such as FileZilla.

Connection details:

• Server IP address
• Username created on your server
• Password
• Port: 21 for FTP, 22 for SFTP

Migration, support, and requests

13. How can I migrate my website to Waicore?

We offer free website migration from another provider. We need root access to your current server. Submit a request via support.

14. What kind of support do you provide?

We help with technical server issues, for example:

• high latency
• packet loss
• connectivity issues

Contact support.

15. How do you handle abuse reports?

All abuse reports are reviewed manually. If a violation is confirmed, the server may be suspended without refund.

16. How can I choose the right plan?

Contact our support team. We’ll review your requirements and recommend the best option.

Need help?

Contact support

Have questions about VPS/VDS, pricing, networking, or migration? Open a support ticket.

Check latency

Use Looking Glass to test connectivity and latency to our servers.